Finally Safaricom is feeling the
heat of Mobile Banking.
Just when they thought they are
the sole Mobile Banking provider, they are now facing competition from all
corners from fellow Service providers like Airtel Money, Yu Cash and Orange
Money to Mainstream Banking systems like KCB mtaani, Co-op Kwa Jirani, Equity
Agents and many others.
In a bid to curb this competition,
they have given directions to MPESA agents not to operate other Bankers products
like Airtel Money and the rest because it’s not healthy to the business,
failure to which they will be closed down.
Apparently they are not even
supposed to stock Airtime for Airtel, Yu or Orange.
If found, they close down your
MPESA line and take away the Airtime you have in stock.
One of the Employees of Safaricom
MPESA department who sought anonymity disclosed
to us that these directions are from the top management who claims MPESA
transactions have gone down by 30% in the last 4 months and the impact saw
MPESA tariffs rising by a margin of 5%.
When contacted on their Facebook
page they told one Lydia Wanjiru to go to their inbox.
The question is, why is safaricom
treating their agents as if they pay them monthly?
Why summon a customer with such
massive concern to inbox?
Safaricom is stealing from Kenyans
Here is the link on the post on Safaricom's page
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